TRANSPARENT PRICINGMANAGED & SELF-HOSTED

Predictable pricing for modern IT support.

Choose the deployment model that matches your operational scale. Start immediately with Managed SaaS, or deploy Self-Hosted on your own infrastructure for full data sovereignty.

Starter

For solo technicians and boutique IT providers focused on attended helpdesk sessions.

$29/tech/mo
billed annually ($348/year)
Start Free Trial
Includes:
  • 1 concurrent attended session per tech
  • Instant join-by-code customer intake
  • Zero customer install required
  • Web-based HTML5 remote desktop viewer
  • Multi-monitor switching & scaling
  • Clipboard text & image synchronization
  • Basic session history & chat logs
  • Standard email & community support
Most Popular

Professional

Complete remote support operations for MSPs requiring unattended device enrollment and tenant governance.

$79/tech/mo
billed annually ($948/year)
Start 14-Day Pro Trial
Includes:
  • Everything in Starter, plus:
  • 250 unattended Windows Host Agent endpoints included
  • Persistent background Windows service
  • Reboot & automatic session reconnect
  • Multi-tenant customer workspace scoping
  • Role-based technician permissions (RBAC)
  • Tamper-evident audit trail & session logs
  • Session video recording & exports
  • Priority updates & native release feeds
Maximum Control

Enterprise & Self-Hosted

For regulated IT departments, MSPs with sovereign data mandates, and custom infrastructure.

Custom
custom contract or self-hosted license
Request Enterprise Quote
Includes:
  • Deploy on your own infrastructure (Docker / Coolify / Linux)
  • Complete data sovereignty & zero external telemetry
  • Unlimited unattended host agent devices
  • Universal Supabase Auth / custom SAML & SSO
  • Customer-managed S3/R2 audit storage
  • Custom session retention & policy locks
  • Air-gapped and private network support
  • Dedicated deployment engineer & 99.9% uptime SLA
DETAILED SPECIFICATIONS

Compare plan capabilities

Review the exact technical features, quotas, and security controls across all tiers.

Platform FeatureStarterProfessionalEnterprise
Intake & Attended Remote Control
Join-by-code customer intakeYesYesYes
Zero-install web customer portalYesYesYes
Multi-monitor view & scalingYesYesYes
Bi-directional clipboard syncText & ImagesText & ImagesText & Images
Concurrent attended sessions1 per technicianUnlimitedUnlimited
Unattended Host Agent
Windows Host Agent background serviceNoYesYes
Included unattended endpointsNone250 includedUnlimited
Reboot and reconnect to sessionNoYesYes
Silent mass-deployment MSI / EXENoYesYes
Hardware-accelerated screen captureStandardHardware acceleratedHardware accelerated
Tenant & Team Governance
Multi-tenant client organizationsSingle workspaceUnlimited organizationsUnlimited organizations
Role-based technician permissionsAdmin onlyAdmin & Technician rolesCustom granular RBAC
Session recording & playbackNoYesYes
Tamper-evident audit trail7 days90 daysUnlimited / Customer storage
Tenant enrollment token managementNoYesYes
Infrastructure & Security
Hosted Managed SaaSYesYesOptional
Self-hosted control plane deploymentNoNoYes (Docker / Coolify)
Universal Supabase Auth / SSOEmail & GoogleEmail & GoogleSAML / Custom SSO
Data residency guaranteeUS ManagedUS ManagedCustomer-selected region / On-prem
Support SLAStandard EmailPriority Email & ChatDedicated 1-Hour SLA
FREQUENTLY ASKED QUESTIONS

Common pricing & licensing questions

Everything you need to know about plans, unattended quotas, and trial terms.

How does the 14-day free trial work?

You get full access to the Professional plan for 14 days, including attended support sessions and up to 10 unattended Windows Host Agent enrollments. No credit card is required to begin.

Do our customers need to purchase licenses or create accounts?

No. Customers never need a license or an account to receive support. They can join an attended session instantly using a 6-digit code or download the unattended Host Agent if authorized.

What happens if we need more than 250 unattended devices?

Additional endpoint packs are available on the Professional plan in increments of 100 devices for $20/month. For fleets larger than 1,000 devices, our Enterprise plan offers volume scaling.

What is required to run the Self-Hosted deployment?

The SoLo Support self-hosted control plane runs on standard Linux servers via Docker Compose or Coolify. It requires minimal resources (2 vCPU, 4GB RAM) and connects to PostgreSQL/Supabase for storage and identity.

Can we switch between Managed SaaS and Self-Hosted later?

Yes. SoLo Support shares the same data contracts and agent protocols across both deployment modes, allowing smooth database migrations if customer contract requirements change.

What payment methods do you accept?

We accept all major credit cards, ACH transfers, and invoicing for annual agreements. Invoicing with net-30 terms is standard for Enterprise contracts.

Ready to modernize your support operations?

Start with a 14-day full-access trial, or speak with our engineering team about self-hosted deployments.

Start Free TrialTalk to an Engineer