SoLo Support Terms

Authorized Use

Use SoLo Support only for systems you own, administer, or have explicit permission to support. Technicians must respect visible consent banners, tenant policies, and unattended access approvals.

Tenant Responsibilities

Workspace owners are responsible for inviting authorized technicians, maintaining accurate customer records, configuring retention settings, and removing access for users or devices that no longer need support.

Restricted Activity

Do not use SoLo Support to bypass device owner consent, access unrelated systems, exfiltrate data, hide monitoring, or perform unlawful surveillance.

Connected AI Desktop Access

Grant AI access only to computers you own or have explicit authority to control. Choose the computers for each connection, keep the Host Agent's visible session controls available, and revoke access when it is no longer needed. AI actions may modify files or trigger actions in desktop applications. Confirm irreversible actions before permitting them.

Close sensitive applications before an AI session. Do not use connected AI tools to enter, extract or process passwords, authentication secrets, payment-card data, government identification or private health information. A connected computer retains its normal applications and permissions; consent does not create an automatic sensitive-content filter or an exception to the connected AI provider's rules.

Support And Deletion

Contact SoLoVision support for account, workspace, or data deletion requests. Privacy details are available in the SoLo Support privacy addendum.