PLATFORM CAPABILITIESWINDOWS-FIRST GOVERNANCE

Engineered for MSP remote service & compliance.

Explore the core systems of SoLo Support: frictionless customer intake, unattended host agents, tenant boundaries, and audit-ready session governance.

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ATTENDED REMOTE SUPPORT

Instant customer help without account drag

When a customer is blocked, waiting for account provisioning kills first-response time. SoLo Support lets customers join an attended session immediately with a 6-digit code or public request form.

  • Join-by-code intake with zero required software installation for the customer
  • Fast HTML5 browser viewer with multi-monitor switching and fit-to-window scaling
  • Bi-directional text and image clipboard synchronization
  • In-session technician chat and real-time connection status monitoring
Technician console viewing an attended support session with customer consent banner
UNATTENDED HOST AGENT

Persistent Windows access with reboot & reconnect

Maintain 24/7 access to critical endpoints, servers, and unattended workstations. The SoLo Support Windows Host Agent runs as a low-overhead system service with hardware-accelerated capture.

  • Lightweight Windows background service with automatic boot-time start
  • Reboot and automatic reconnect back into the active Windows desktop
  • Hardware-accelerated screen capture with multi-display topology support
  • Silent mass deployment via standard command-line flags (/S) through your RMM
  • Cryptographically verified in-app background auto-updates with prompt-to-restart
Windows Host Agent status dialog showing enrollment and unattended readiness
MULTI-TENANT GOVERNANCE

Strict workspace boundaries between client organizations

Designed specifically for MSPs managing multiple clients. Keep devices, technicians, session queues, and audit trails partitioned by organization.

  • Organization-scoped device inventory and enrollment token issuance
  • Role-based technician permissions ensuring technicians only access assigned clients
  • Per-tenant retention rules and audit log isolation
  • Shared universal Supabase Auth identity without cross-tenant permission bleed
Workbench showing multi-tenant device list and technician assignment controls
TECHNICAL FOUNDATION

Designed around security and operational speed

Every layer of SoLo Support is built to satisfy security audits while remaining fast for daily technician workflows.

Consent-Led Access

Attended sessions require explicit customer approval. Unattended access requires cryptographic enrollment token verification.

Session Video & Logs

Capture full session recordings and tamper-evident event trails for internal QA, customer billing proof, and compliance reviews.

Low-Latency Streaming

Optimized WebRTC and WebSocket pipelines ensure fluid mouse control, keyboard responsiveness, and minimal bandwidth overhead.

Native Operator Consoles

Technicians can work from the browser console or use native desktop apps for Windows, macOS, and Linux.

Self-Hosted Deployment

Run the full control plane on your own VPS or private cloud via Docker Compose or Coolify when customer contracts require it.

Encrypted at Rest & In Transit

All video, audio, clipboard, and control streams are secured using modern TLS 1.3 encryption.

Ready to see SoLo Support in action?

Set up an MSP workspace in seconds, or download the Host Agent to test unattended access on your endpoints.

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